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Description
Prompt
Models
Tools
Knowledge
Flows
Channels
Agent Instructions
LLM
Provider
OpenAI GPT-4o
Gemini
Anthropic Claude
Groq
Custom model
Model
Temperature
API key ref
Custom endpoint
STT
Provider
Deepgram
OpenAI
Google
AssemblyAI
Azure
Model
Language
API key ref
TTS
Provider
OpenAI
ElevenLabs
Cartesia
Google
Azure
Voice
Speed
API key ref
Turn Detection
Mode
Server VAD
Semantic VAD
Manual
Threshold
Prefix ms
Silence ms
Create response
Interruption
Barge-in
Function Calling
Add tool
PDFs
Websites
FAQ documents
CRM data
Database records
Workflow
Mode
Single agent
Guided
Triage
Booking
Custom
Steps
Add step
Multi-Agent Handoffs
Handoffs
Add handoff
Human Transfer
Enabled
Destination type
SIP extension
Contact center queue
Human operator
Phone number
Destination
Warm transfer
Transfer notes
Telephony
Inbound calls
Outbound calls
SIP trunk
Phone numbers
Recording
Modalities
Hear
Speak
See camera
Read images
Process documents
Video