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Description
Prompt
Models & Voice
Tools
Knowledge
Flows
Channels
Agent Instructions
Pipeline Mode
STT-LLM-TTS pipeline
Realtime model
STT
Provider
Deepgram
Google
Azure
Model
Language
API key ref
LLM
Provider
OpenAI
Google
Azure
Model
Reasoning effort
None
Low
Medium
High
Extra high
Temperature
API key ref
Azure endpoint / base URL
TTS
Provider
ElevenLabs
Deepgram
Google
Azure
Model
Language
Voice
Speed
API key ref
Realtime
Provider
OpenAI Realtime
Azure OpenAI Realtime
Model
Voice
API key ref
Azure endpoint
Azure deployment
Azure API version
Turn Detection
Mode
Server VAD
Semantic VAD
Manual
Threshold
Prefix ms
Silence ms
Create response
Interruption
Barge-in
Function Calling
Add tool
PDFs
Websites
FAQ documents
CRM data
Database records
Workflow
Mode
Single agent
Guided
Triage
Booking
Custom
Steps
Add step
Multi-Agent Handoffs
Handoffs
Add handoff
Human Transfer
Enabled
Destination type
SIP extension
Contact center queue
Human operator
Phone number
Destination
Warm transfer
Transfer notes
Telephony
Inbound calls
Outbound calls
SIP trunk
Phone numbers
Recording
Modalities
Hear
Speak
See camera
Read images
Process documents
Video